Broker Agent Training Program

One-on-One Broker Agent training via telephone & internet

The following is a partial list of the training topics we cover:

• Seven steps to finding shippers
• How to get set up with shippers, who to talk to, how to talk to them, how to give them service
• How to use the loading boards
• How to work smart with the loading boards
• Step-by-step procedures on taking the order
• What about double brokering
• Giving quotes to shippers
• Working with fuel surcharges
• Questions to ask both shippers and motor carriers
• How to get set up with motor carriers
• How to book a load with your motor carrier
• What items you’ll need from your motor carrier
• Various negotiating strategies
• What items to watch out for when booking a load
• How to monitor and track your loads
• How to establish and maintain control throughout the entire process
• What to do when things go wrong
• Working smart when covering a load
• How to work with confirmations
• How to market your services
• What to do when the load is delivered
• How to mange the information flow
• Giving specific instructions to your motor carrier
• What you need to know about your broker's policy
• Using your Load Manager spreadsheets to monitor your loads
• How to analyze profitability
• How to analyze shipper performance
• How to present your “set up” packages for both shippers and motor carriers
• How and why you need to calculate route mileage
• Setting up databases for shippers and carriers
• What you need for your communications
• How to maintain and increase your business
• Plus much more ...

For the “handouts” you also receive:

• A Load Manager spreadsheet (developed by John) to manage your loads from the time you take the order until the time you receive payment for each load.
• Sample database forms for both the shipper and motor carrier.
• Sample motor carrier confirmations.
• Plus more ...

The biggest benefit of training one-on-one via the telephone is the fact that you get input for your questions REAL time. Input that is based upon our most recent training activity and input that is based upon YOUR current situation and needs.

All materials are either downloadable or emailed to you in either MSWord, MSExcel or PDF format. Yvonne will call you to set up training sessions - and you begin training. It’s that simple.

Click here to order one-on-one Broker Agent telephone training.